Cavanna Homes has retained its standing as one of only six home builders in the UK to be awarded the highest rating possible in a prestigious customer satisfaction award, for the sixth year in a row.
The family-owned firm, with headquarters in Torquay has once again been awarded the top five-star rating by the Home Builders Federation (HBF), an accolade it’s held each year since first becoming eligible in 2013.
Of the 20 homebuilders nationally who have been awarded the five star award this year, only six, including Cavanna Homes, have retained the highest accolade for six years.
The coveted five stars are only awarded to companies which gain a minimum 90 per cent approval rating when buyers are asked by the HFB if they would recommend the firm to a friend, thus making the award an independent measure of enduring customer satisfaction.
Last year Cavanna sold 239 new homes, including 196 open market homes and 43 affordable homes for rent or shared ownership through housing associations. In addition, hundreds of thousands of pounds have funded community services and infrastructure through the Section 106 planning contributions. Cavanna’s target for 2018 is 310 homes.
Established in Torquay in 1923 by Philip Cavanna, the firm has been run by grandsons Jeremy, Jonathan and Martin Cavanna since the 1980s who have grown the company one hundredfold. The family regard the five-star award to be an endorsement from the people they most want to please.
Managing Director of Cavanna Homes, Keith Miller said:
Our commitment to providing quality homes for individuals, couples and families alike, has helped us to achieve the top five-star award since we were first able to enter in 2013. This is a genuine endorsement from our homebuyers and one we are very proud to have won particularly because of some of the challenges we face in delivering a quality product and service in a site environment.
The whole team at Cavanna Homes are vital in ensuring that our family values continue to underpin everything we do and the top rating is a true reflection of their efforts and continued commitment to achieving high standards year on year by focusing on the factors we know are important to our home buyers.
Having increased the number of homes built by around 50% in the last few years, it is very satisfying that the company continues to achieve a top quality product in the eyes of our customers.